We are happy to ship worldwide to any country.
Once we receive your order we prepare and process your order in the priority it was received unless you have paid for a premium shipping service. In normal times it takes 2-3 working days for us to prepare and ship your order. (This does not affect special delivery) At quiet times it will be quicker and at busy times it takes longer. We always aim for all orders to be sent as quickly as possible.
UK
UK 2nd Class - 99p - We use Royal Mail and send your order as a large letter. Once sent you will receive an email delivery confirmation (including a booking reference number) and after that delivery usually takes 2 to 4 working days.
UK 1st Class - £3.95 - We use Royal Mail and send your order as a large letter. Once sent you will receive an email delivery confirmation (including a booking reference number) and after that delivery usually takes 1 to 2 working days.
UK Tracked Delivery - £2.99 - We use Royal Mail and once your order has been shipped you will receive an email including your tracking number. This email will link to the tracking service on Royal Mail's website. This delivery service usually takes 2 to 4 working days.
UK Next Day Special Delivery - £8.95 - All orders received before 11am using this service will be delivered the next working day. If an order is received after 11am we will aim to get your order delivered next day but cannot guarantee that it will and it will be delivered the following working day. We use either Royal Mail or DPD Express Next Day service depending on where you live or if you need a delivery on a Saturday. Please read the note below
For Next Day Special Delivery please place the order before 11am.
Please note: If placing an order using UK Next Day Special Delivery on Friday, Saturday or Sunday, the item will be delivered on Tuesday. Orders cannot be delivered on bank holidays but on the following working day. We will request a Saturday delivery with Royal Mail if the order is place prior to 11am on a Friday.
UK 2 Day Tracked Delivery - £5.95 - We use either DPD Express or UPS saver delivery, this provides full tracking and delivery within 1-2 days. Orders need to be receied by 11am. We will aim to dispatch your order the same day if received after 11am but cannot guarantee this.
Standard deliveries within the UK usually take around 3-5 working days, in the USA and Canada 7-10 days, Europe takes around 7-10 working days and Rest of World takes around 10-14 working days. Delivery and preparation times are estimates only and can differ, especially during peak times such as Christmas.
USA and Canada
7 to 10 days - £13.50
(covers most shipments)
EUROPE
3 to 7 days - £7.75
REST OF WORLD
Rest of World - Small Parcel up to 2.00 kg £9.00 - £25.00
Here at Liberty Charms we want you to be happy with each and every purchase. If however, you are not completely satisfied with your purchase, you may return it within 30 days for a refund.
From the 1St November onwards, returns can be made up to the 25th January. After that, normal 30 days return policy applies.
- Please include your name and order number with your return.
- Item must be in it’s original packaging and in perfect condition - we cannot accept and refund items that shown signs of scratches, blemishes, resizing or alterations, and signs of wear or tear.
- Please note that we cannot accept the return of and refund earrings due to hygiene reasons.
- Postage costs are not refundable.
Please return your item to:
Liberty Charms
The Grove
Station Road
Royston
Barnsley
South Yorkshire
S71 4EU
We strongly recommend that when you return an item you use a tracked service as we cannot be held responsible for goods lost in transit.
Refunds are issued using the same method of original payment.
We understand that ensuring the safety of your data and securing your payment information is of key importance when shopping online.
SSL is the standard security technology for establishing an encrypted link between our website and your device. This link ensures that all data passed between the our website and your device remains private.
Liberty Charms powered by Shopify meets all 6 categories of PCI standards
This compliance extends to Liberty Charms website to maintain a Secure Network.
Protect Cardholder Data
Maintain a Vulnerability Management Program
Implement Strong Access Control Measures
Regularly Monitor and Test Networks
Maintain an Information Security Policy
Is Our Liberty Charms Shopify PCI compliant?
Yes, all Shopify stores are certified Level 1 PCI DSS compliant. This compliance extends to all online stores including ours as it is powered by Shopify.
We are very serious about securely hosting your online store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our shopping cart software and ecommerce hosting is secure.
Shopify is certified PCI compliant in the following documents:
Find Shopify on Visa’s list
Find Shopify on Mastercard’s list
